Subset Digital provides fast, reliable delivery. Most digital products and subscriptions are fulfilled within 10 to 30 minutes of order confirmation (or the specific delivery timeframe stated on the product page).

Once your Mobile Money payment is confirmed by our team, our system processes your order and delivers your account credentials or activation keys directly to your dashboard and email.

You can access your purchased items in two ways:

• Email: We send an order confirmation email containing your login details (Username, Password, Profiles, etc.) to your registered email address. Please check your Spam/Junk folder if you don't see it in your Inbox.
• Dashboard: You can always view your purchase history and credentials by logging into your account and visiting the My Orders page. This is the most reliable way to access your products.

Certain specialized products (e.g., custom upgrades to your own email, specialized software licenses) may require manual processing by our staff.

These items are clearly marked as "Manual Delivery" on the product page. Delivery time for these items is typically 15 minutes to 4 hours during our business hours (8:00 AM - 10:00 PM GMT). Orders placed outside business hours will be processed first thing in the morning.

While rare, delays can occur due to:

• Payment Processing: If your bank or mobile money provider delays the transaction confirmation, we cannot release the product until the funds are cleared.
• Security Checks: Our fraud detection system may flag a transaction for manual review. This is for your protection. If this happens, we may contact you to verify your identity.
• Stock Outages: In extremely rare cases, a product may go out of stock simultaneously with your purchase. In this event, we will notify you immediately and offer a replacement or full refund.

If you have not received your product within 10 minutes of a successful payment (and it is not a manual delivery item), please contact our Support Team immediately with your Order ID. We will resolve it right away.