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Find quick answers to the most common questions
Click on "Sign In" in the top right corner, then select "Sign up" to create a new account. You can register using email or social login.
Browse our products, add items to cart, and proceed to checkout. You can pay using Subset Coins, Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), or credit/debit card via Paystack.
Subset Coins (SC) are our platform currency. 1 SC equals 1 USD in value. You can add coins to your wallet and use them for purchases with zero processing fees and instant checkout.
Yes! Subset Digital serves customers across Africa and worldwide. Our products are digital — you receive instant access after payment regardless of your location. No international card needed.
We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), Visa/Mastercard debit and credit cards, and our Subset Coins wallet — all processed securely via Paystack. No international card required.
We source subscriptions from regions with lower official pricing and purchase in bulk. Every subscription is genuine — you get your own login credentials and full access to all premium features. Nothing is cracked or stolen.
Official subscription prices are set for Western markets. We leverage regional pricing and bulk purchasing to pass savings of up to 70% to our customers across Africa, while still providing the exact same premium service.
A transparent 1.95% processing fee applies to card and Mobile Money payments. Subset Coins wallet payments have zero processing fees — deposit once and enjoy fee-free checkout every time.
Most products are delivered instantly after successful payment — your account credentials appear in your order history within seconds. Pre-order products are fulfilled within the stated delivery timeframe.
Go to your Account Dashboard and click on "My Orders" to view all your purchase history, order details, and delivered account credentials.
Submit a support ticket at subset.digital/support/contact within 24 hours of purchase. We provide a warranty on every product — if your subscription doesn't work as described, we'll replace it or issue a full refund. No questions asked.
All purchases include a warranty for the subscription duration stated on the product page. If your account stops working during the covered period, submit a ticket at subset.digital/support/contact and we'll provide a replacement at no extra cost.
Click on "Forgot password?" on the login page, enter your email, and follow the instructions sent to your inbox.
Absolutely. All payments are processed through Paystack, Africa's leading payment infrastructure. We never store your full payment details. Your transactions are protected with industry-standard encryption.
Yes, go to Account Settings and update your email address. You'll need to verify the new email before the change takes effect.
Unlike anonymous marketplaces, Subset Digital is a registered Ghanaian brand with a real support team. We accept Mobile Money because we're built for Africa. Every purchase includes buyer protection, and we offer 24/7 live chat support to resolve any issues immediately.
Everything you need to know about our policies
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