At Subset Digital, we strive to ensure every customer is satisfied with their purchase. However, due to the nature of digital goods, we have a strict refund policy. Please read this policy carefully before making a purchase. By purchasing a product, you agree to these terms.

Digital products are generally non-refundable once the credentials have been viewed or delivered to your email/dashboard. However, you are eligible for a full refund or replacement under the following conditions:

• Defective Product: The account credentials provided are invalid at the time of purchase.
• Service Failure: The subscription stops working before the end of the purchased duration (Warranty Period) and we are unable to fix it.
• Out of Stock: You paid for an item that is out of stock, and we cannot fulfill the order within 24 hours.
• Incorrect Item: The product delivered differs materially from the product description (e.g., wrong region, wrong plan).

We will NOT issue a refund in the following situations:

• Change of Mind: You decided you don't want the product anymore after purchasing.
• User Error: You violated the terms of use (e.g., changing the password on a Shared Account, sharing credentials with others).
• Platform Updates: A third-party service (e.g., Netflix) changes their policies or features in a way that affects the product, provided the account itself is still active.
• Unclaimed Products: You purchased a product but never logged in or used it (the warranty period still applies from the date of purchase).

Every product comes with a warranty equal to its subscription duration. For example, a 3-Month Spotify Premium subscription has a 90-day warranty. If the account stops working on day 89, you are still covered. If it stops working on day 91, the warranty has expired.

1. Report Issue: Navigate to your Orders Page, select the order, and click "Report Issue". Alternatively, contact Support.
2. Verification: Our team will verify the defect. This may require you to provide screenshots or error codes.
3. Replacement: We will first attempt to provide a working replacement account within 24 hours.
4. Refund: If a replacement is not possible, we will issue a refund.

Store Credit (Subset Coins): Refunds to your wallet are instant once approved. This is the fastest way to get your money back and buy a different product.

Original Payment Method: Refunds to Mobile Money or Bank Cards can take 5-10 business days to process, depending on the payment provider and your bank. We initiate these refunds immediately upon approval, but the banking system takes time to clear funds.