"Transparency is our policy. Learn when you are eligible for a refund, replacement, or warranty claim on your purchased products."
We strive to provide working, high-quality digital products. However, technical issues can happen. This guide explains how we handle issues, replacements, and refunds.
Every product sold on Subset Digital comes with a specific warranty period, clearly visible on the product page (e.g., "1 Month Warranty", "6 Months Warranty").
Your warranty covers:
Initial login failures.
Subscription loss before the paid duration ends.
Account locks not caused by user negligence.
If your product stops working within the warranty period:
Go to your Dashboard > Orders.
Find the problematic order and click "Report Issue".
Describe the error (e.g., "Incorrect Password", "Subscription Ended").
Attach a screenshot of the error message.
Our team typically reviews and resolves claims within 24 hours (often much faster). You will receive either a working replacement account or a fix for the current one.
Refunding to your original payment method (bank/momo) is generally not supported due to transaction fees. However, we offer Full Refunds to Wallet.
You are eligible for a full refund to your Subset Wallet if:
We are out of stock of a replacement for your valid warranty claim.
The product delivered was fundamentally incorrect (e.g., wrong region) and we cannot replace it.
Change of Mind: We cannot refund products once credentials have been revealed/delivered, as they are considered "consumed".
User Error: Accounts banned due to violation of rules (e.g., changing password on a shared account) are not eligible for refunds.
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